Does your company have a sense of shared destiny from the top on down?
So many of the non management people that I have talked to over the years do not feel that they have a shared company destiny with management. They can see by managements lack luster attitudes towards providing production or services the best tools with which to do their jobs that management is really disengaged from the production or services side of the company. This is compounded by management constantly harping about wages, bonuses, costs etc. while carving out a cushy work environment for themselves.
The divide between management and non management seems to be growing even with an ever increasing knowledge base of fixes to draw from.