You can describe my involvement in the company as solving problems for customers. The goal of the company, become an extension of our customers production with the end result being the successful delivery of the customers own products.
Commitment to quality is an intergral part of my value of customer service. The history of the companies success in delivering products at near zero rejection rate is a source of pride for me, a result of the commitment to the “quality is job 1” philosophy. If you start with quality as the goal you will end with quality as the result. It is much harder to inspect your way to quality after the fact than to build quality into the company culture and manufacturing process.
Experience in a small business environment means having hands on involvement in each each step of the manufacturing process. This involvement has given me the skill of looking ahead at each progressive step with the goal of determining how each step will affect the quality of the product and the manufacturing efficiency of the product.
Embracing and implementing new technologies, enhancing current processes and implementing new processes as necessary.
Assisting customers and internal company log jams in resolving issues by employing active listening skills and then using a “keep-it-simple” approach to formulate solutions.
Building a work environment with a heavy emphasis on teamwork between employees, internal departments, and suppliers.
Planning, scheduling and managing the project processes for new product development, production and improving manufacturing processes.
Decision making skills based on available data.
Belief that continuous improvement is a natural off shoot of critical thinking, caring about customer service, desire to improve ones self and lifting up the people around you.