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In my conversations with people who work in management at mid to large companies, I find a general lack of respect for small business. In many respects, I believe the management in those companies feel that they are somehow more educated and intelligent than the small business owner. One aspect of that attitude comes to the forefront when discussing the topic of having a diversified clientele. Many small businesses have a single large customer that day in and day out keeps the lights on. They then try to find other customers to fill in the rest of the schedule. I have had a number of such management people puff out their chest that their companies had a diversified customer base. As it turns

A time and place for rebuttal

I had a gentleman message me on LinkedIn. He stated he is an engineer and was interested in what he saw in my LinkedIn profile. I responded to his message saying that I had closed the shop and was in the same position of being an older only I called it experienced worker. In his response to my response, his first sentence was, "don't you mean older worker." He then followed that up with he wanted to know if he could visit the shop. Let me tell you a dirty little secret. The minute you correct someone during a conversation or correspondence on a matter in which it was plain what the subject was and what the writer or speaker intended to express, you have ended any constructive dialogue. The c


My reflections gathered through reading, listening, personal work experience and observation 

The most important thing in communication is hearing what isn't said.

Peter Drucker


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