Warning this blog may contain spelling or grammatical errors. If that bothers you more than the message stop here. The entries are written as I develop them.


My reflections gathered through reading, listening, personal work experience and observation 

The most important thing in communication is hearing what isn't said.

Peter Drucker


November 19, 2019

People value their own work over the work of others.

People have a strange way of placing value. A person will spend $80 for a meal that is soon gone but will be unwilling to pay fair market value for a $30 tool they will use for many years.

Investors value their money o...

November 16, 2019

Business is people first. Take care of employees then customer's profits will follow.

The store is set up for efficiency but is welcoming in appearance. Warm and inviting not cold and clinical.

Collect data for the purposes of improving customer experience.

Getting people...

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May 20, 2020

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