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The perfect example


The following is a perfect example of why you do not fire people for mistakes. You turn the mistake into a learning moment.

“Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?”

– Thomas John Watson Sr., IBM


 

MY BUSINESS MUSE

My reflections gathered through reading, listening, personal work experience and observation 

The most important thing in communication is hearing what isn't said.

Peter Drucker

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