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The perfect example


The following is a perfect example of why you do not fire people for mistakes. You turn the mistake into a learning moment.

“Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?”

– Thomas John Watson Sr., IBM


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MY BUSINESS MUSE

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My reflections gathered through reading, listening, personal work experience and observation 

The most important thing in communication is hearing what isn't said.

Peter Drucker

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