The recent basketball game between Kansas State and Kentucky was a clinic in why experience matters. As far as talent goes, Kentucky on paper was the more talented team of one and done freshmen. It had taken all season for the team to gel into a cohesive basketball team. Here is the fly in the ointment except on rare occasions it takes a team multiple seasons to mature and gel into a championship team. Kansas State, on the other hand, on paper, was the less talented team that

You can describe my involvement in the company as solving problems for customers. The goal of the company becoming an extension of our customer's production, with the result being the successful delivery of the customer's own products. -- Commitment to quality is an integral part of my value of customer service. The history of the companies success in delivering products at a near-zero rejection rate is a source of pride for me; a result of the commitment to the "quality is j

Why do you do what you do? A much harder question to answer than it appears. What motivates a person to stick with a small business for thirty-plus years. The gut-wrenching downturns in the economy. The lack of a steady paycheck. The frustrations of meeting or exceeding customer expectations only to have the customer disappear. The seeming lack of understanding in today's world that some things are done for the love of doing and less for monetary gain. -- My Answers in no par

An interesting phenomenon happens when salespeople visit, and you ask questions about them and their lives in addition to the product or services they sell. The phenomenon only occurs if, when you ask, you are sincere about wanting to know the answer. The phenomenon of trust and true communication begins to appear as they recognize they are in a business that cares about them as a person and not just pusher of a product or service. For years our shop would have salespeople

It does not matter what your job title is, and it does not matter how much money you make. My advice is to get over yourself. It was never about you; it has always been about the people affected by your decisions, both good and bad.

For small business quoting jobs is a challenging endeavor. The costs of keeping a facility are climbing, and downward price pressure from larger companies is on the rise. There is this standard game of quantity discounts being played: my experience and random thoughts on this subject. •To many individuals and companies when trying to bring a new product to market concentrate on setting the retail price first and the wholesale price as a second thought. The problem with this

•Not here to save you if you have under priced your product. •Here to make a profit. •In need of better communication. •A great source of information.

I had been machining standard parts for a customer when the 3x8 inch parts that had previously vacuumed down to the spoil board would not hold. For that particular parts run, I fiddled with the tool path until I could get them to hold down long enough to machine completely. In the ordinary course of using a spoil board, the surface is machined on both sides to remove the layer of surface wax. The wax blocks airflow through the board's surfaces and is necessary to generate

Isn't it time to dispense with the trendy business terms? The people who you expect to carry out your directives are too busy with their jobs to worry about your impressive list of Japanese lean manufacturing terms and business abbreviations. Is not the definition of lean eliminating the amount of unnecessary jargon for your people to remember? -- Would it not be much easier to tell your people we are going to implement a new card system to replenish stock than to say to th

Just a simple question who is more important, the people who build your products and/or provide your services or management. Ask yourself a question should I care if the person who is tightening the bolts, cleaning the parts before painting, doing final inspection is happy and satisfied with their job. Your customer certainly cares those jobs are completed correctly; anything else that goes on inside your company is irrelevant to the customer. Are both equally important to