Right handed or left handed does it matter

DJS was working for HESCO an office furniture manufacturer, as the production manager. To improve drawer box construction, a decision was made to set up a drawer building station. As part of the building station, the tools required for assembly of the drawer boxes were assigned to a specific location in the building station to facilitate the tools being within easy reach and always being in position for next use. Once the building station was designed and set up, the station was turned over to the drawer builder. During the first production inspection of the station, it was discovered that the assembly tools were not being placed in their assigned positions after each use. The drawer builder was instructed that assembly tools must be placed in their allotted positions. During the second production inspection of the station, it was discovered that once again, the tools were not being placed into their assigned positions. An explanation was demanded of the drawer builder as to why they were not following protocol. The answer is a case study in why you include the assembly personnel in the design of their work stations. In replying the drawer builder's answer was short and sweet, you built a right-handed work station, and I am left-handed.



My reflections gathered through reading, listening, personal work experience and observation 

The most important thing in communication is hearing what isn't said.

Peter Drucker

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