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How I do it

You can describe my involvement in the company as solving problems for customers. The goal of the company becoming an extension of our...

Why I do it

Why do you do what you do? A much harder question to answer than it appears. What motivates a person to stick with a small business for...

Salespeople are people too

An interesting phenomenon happens when salespeople visit, and you ask questions about them and their lives in addition to the product or...

My best advice

It does not matter what your job title is, and it does not matter how much money you make. My advice is to get over yourself. It was...

Quoting and quantity discounts oh my

For small business quoting jobs is a challenging endeavor. The costs of keeping a facility are climbing, and downward price pressure from...

Suppliers are

•Not here to save you if you have under priced your product. •Here to make a profit. •In need of better communication. •A great source of...

Some times the answer is a surprise

I had been machining standard parts for a customer when the 3x8 inch parts that had previously vacuumed down to the spoil board would not...

Isn't it time

Isn't it time to dispense with the trendy business terms? The people who you expect to carry out your directives are too busy with their...

Who is more valuable

Just a simple question who is more important, the people who build your products and/or provide your services or management. Ask yourself...

Silence is golden

Silence is golden except when communicating with suppliers. Speak up strengthen your supply chain.

MY BUSINESS MUSE