A small business environment gives an owner the benefit of having to look at projects on a department by department basis. Each step in the manufacturing process is looked at with the eye of how it affects subsequent steps.

An example is an extra minute of time in one...

Most managers would be stunned to find out it is the average employee working around problems created by their latest and greatest directive that keep companies moving forward. A result of managers sitting in their office and not getting out to learn from their people....

I would say my number one asset is developing the ability to listen to people, not at people. By listening to people and asking the most basic questions, you can quickly ascertain what challenges are being presented and how to guide the person or persons to find their...