Most managers would be stunned to find out it is the average employee working around problems created by their latest and greatest directive that keep companies moving forward. A result of managers sitting in their office and not getting out to learn from their people....

I would say my number one asset is developing the ability to listen to people, not at people. By listening to people and asking the most basic questions, you can quickly ascertain what challenges are being presented and how to guide the person or persons to find their...